FAQs
Welcome to our Frequently Asked Questions (FAQs) section. If you have any questions, you may find the answers here. If you need further assistance, feel free to contact us at Support@oliviadesigns.shop.
1. What type of products do you offer?
We specialize in digital crochet patterns. Our patterns are instant downloads, meaning you can access them immediately after purchase.
2. How will I receive my crochet pattern?
Once your purchase is completed, you will receive a download link via email. You can also access your files directly from your account on our website.
3. Can I get a refund for my purchase?
Since our products are digital files, we do not offer refunds, exchanges, or cancellations once the order is confirmed. However, if you experience any issues with your file, please contact us at Support@oliviadesigns.shop, and we will be happy to assist you.
4. What should I do if I have trouble downloading my pattern?
If you encounter any technical issues, such as a broken or missing download link, please check your email (including the spam folder). If the issue persists, contact us at Support@oliviadesigns.shop, and we will resend the file.
5. Do you offer physical crochet patterns or kits?
No, we only offer digital crochet patterns. We do not sell printed patterns, physical books, or crochet kits.
6. Can I sell items made from your crochet patterns?
Yes! You are welcome to sell finished products made from our patterns, but you cannot resell, distribute, or modify our digital patterns. Please give credit to Olivia Designs when selling your handmade creations.
7. Do you offer custom crochet patterns?
Currently, we do not offer custom pattern designs. However, we are always expanding our collection, so feel free to check back for new patterns regularly!
8. Can I share my purchased pattern with others?
No, all of our crochet patterns are for personal use only. Sharing, reselling, or distributing our digital files is strictly prohibited.
9. Do you provide support if I have questions about a pattern?
Absolutely! If you have any questions or need clarification about a pattern, feel free to email us at Support@oliviadesigns.shop. We are happy to help!
10. How can I stay updated on new patterns and offers?
You can follow us on social media and subscribe to our newsletter for updates on new patterns, special offers, and exclusive discounts.